SAMPLE WORK

Samples by process

Below is a snapshot of my general human-centered design (or UX) process by phase, with various activities and deliverables types. Every project I've done has had a different mix of these, as well as collaborators and generative techniques. My involvement is weighted greatly toward the first three phases; visual design and dev folks can often begin their work in tandem as I'm completing the interaction design phase. However, phases can be blurred as well. Simple (and even static) prototypes can work quite well for testing. My instructional design work follows a similar process and can leverage Discovery findings for UX, while starting in earnest after the UI is frozen.

Click the phase name to see corresponding samples.

~goals review

~scoping/ planning    

~research (qual/ quant - users, SMEs, stakeholders, market) ~heuristic analysis

~task analysis

~content inventory

~personas, empathy mapping,
use cases      

~problem definition (objectives) ~assumptions mapping       ~user journey mapping ~systems mapping

~feature/ value mapping ~requirements + paradigm

~high-level design, flow,    blueprint

~key messaging identification

~information architecture

~process guides

~prototype and test

~full details of design, flow,    blueprint  (every touchpoint, screen,   action + state with detailed site map or flow map)

~full navitorial/ UX writing

~specification (documentation    for implementation)

~prototype + test

~comps/ mockups

~QA

~monitor

~adjust

~retrospective

Samples by vertical, category, or client
Human resources research and strategy, social/ community platforms, virtual collaboration, museum portal, contact management + CRM, commerce, Transition Design thinking

This type of design work has the considerable challenge of integrating various subjective human emotional tendencies (often private, unarticulated, or not even conscious to users), unpredictability of user-generated data, "herd" behaviors, engagement triggers and "wicked problems." Samples here include nonprofit, social networking, consumer, and enterprise work.

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UNICEF (User experience research and systems analysis of Mobility policy (HR); see Recent Work). Download the Executive Summary of my findings report here.

The Restart Project (User experience research, strategy and design for the community platfom of an environmental nonprofit (see Recent Work).

 

NetSquared (UX, rapid prototyping, video production, visual design direction, service blueprinting) - large social networking platform, CSR reporting, social impact training video, job aid, service blueprint

Mobile-first work for Bloomberg, Toyota and more; see Recent Work

Zintro (UX lead, design director, user researcher) - B2B social network platform

 

Red Rover (UX, rapid (40-hour) fix and prototype project) - closed social networking for universities

Museum of the City of New York (UX rapid concepting, wireframing, IA)

CardScan (UX lead, user researcher) - B2B contact management

Goldmine (UX co-lead, user research and testing, UX design) - CRM

Jobbatical (in-depth user research) - international career services startup; see Recent Work

Williams-Sonoma e-commerce (UX lead, rapid prototyping) - wedding registry

Healthcare, diagnostic, computer security, earth science, meteorology, biomimicry-inspired packaging + engagement

My background in instructional design helps me distill complex content and functionality from unfamiliar domains into successful designs for lay audiences, but through SME interview methods and heuristic analysis, I also create more usable design systems for experts. 

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Baron (in-depth user and stakeholder research, conceptual UX) - meteorology software; see Recent Work

Alexian Brothers Health Network (in-depth user, market and stakeholder research, workshopping)

Planet OS (UX, copywriting, research) - earth science dataset API provider for renewable energy applications and more; see Recent Work

AuthenTec (UX - software and industrial, instructional design) - biometric authentication

Chiropractic service design

Becton Dickinson (writing, instructional design, industrial UX, research) - biotech

Strategic instruction for big data analysis tool at the Center for Civic Media at MIT, K-12, social impact training, medical technology documentation, computing demos, instructional design e-Learning course plan, music learning

I have often drawn from my experience in UX design, instructional design, plain language design, and even filmmaking when approaching digital learning experience problems.

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Center for Civic Media at MIT (UX research and analysis, instructional design for Media Cloud, an open source global news media analysis platform; see Recent Work)

 

Wireless Generation/ Amplify  (UX, research, visual design, mobile + desktop, specifications, conceptual wireframing, gamification) - K12 software solutions

Red Rover (UX, rapid prototyping)

NetSquared (UX, video production, visual design direction, service blueprinting) - large social networking platform, CSR reporting, social impact training video, job aid/ service blueprint

Becton Dickinson (writing, instructional design, industrial UX, research)

Preliminary Instructional Design Document (download) for course development (curriculum/ instructional design) - student project

AuthenTec (UX - software and industrial, instructional design) - biometric authentication

Landing page copy, social platform demo, biomedical job aid, name & brand statements, brochure copy, electronics manual, Apple software help

Many of the above samples show my navitorial copy integrated; this Writing section shows deeper content strategy, information design, and copywriting work, with downloadable document links. Not shown here, but available upon request, are research reports, design specifications, proposals, and creative fictional works; these have all helped me to keep my storytelling chops sharpened over the years. I have won awards for a short film and short story, and have finished a novel and a feature-length screenplay. Also see my Medium article on the close relationship between writing skill and process and UX.

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Center for Civic Media at MIT (document download)

 

Apple - Network Assistant help

Planet OS (see Recent Work)

NetSquared

Becton Dickinson

Coreo 

Glidden/ Dulux Paints

ShoreTel (document download)

To see more or discuss possible work let's talk >>

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© 2019 by Susan Stuart,
Stuart Design Research

 

News: I'll be speaking (via livestream) at the Design Thinking for HR conference in San Francisco on December 6.

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