RECENT WORK 

The Restart Project | UX research, strategy, design
​A lean, mobile-first community platform redesign project for a global environmental nonprofit organizing repair events and advocating for the right to repair. Redesigned for greater usefulness and usability, based on audit and research with various types of users. The Restarters.net community member platform integrates a Discourse forum module and a Wiki, but the site very much appeared to be three separate sites with significant navigation and usability challenges.
UNICEF | policy user research

In-depth user research with over one hundred International Professionals at UNICEF, to improve their experience with a challenging staff policy that mandates international moves (and change of post) on a regular basis.

Civic Media

Media Cloud | news media analysis

In-depth user research with funders and creators of documentary media to explore potential usefulness of Media Cloud in their work. Project scoping, heuristic UX and learning experience analysis including input on complex data visualization functionality, user interviews, user workshop with journey mapping and other collaborative exercises, in-depth user research report, and Getting Started guide with new instructional method for beginners. 

iQuanti | Bloomberg, ChuckECheese, Toyota

Rapid prototyping for mobile-first pitches and short projects. Total time spent, Discovery through handoff: Bloomberg - 10 hours, ChuckECheese pitch - 30 hours, Toyota pitch - 16 hours.

Baron | broadcast meteorology software

Highly complex scientific and media arts desktop (Windows) and gestural (for on air-usage) application redesign. Led UX team, and was primary client interface for:

- Extensive on-site user research with TV meteorologists all over the U.S.; compilation of findings and development of insights

- Design strategy presentation to executive team

- Paradigm + concept design

Jobbatical | user research

Jobbatical is a startup in Estonia, matching international talent with work opportunities.
I uncovered issues and challenges around engagement and usability, and developed strategic design recommendations to address them.

 

- Strategy and UX process consulting

- Research done 100% remotely with users all over the world
- Findings compilation, design recommendations, and presentation to core team

Samples are from final report.

 Planet OS

Planet OS | API service landing/ pitch, dataset portal

Based in the USA and Tallinn, Estonia, Planet OS is an API provider and custom integration service that gives a wide variety of users the ability to work easily with multiple earth science datasets in the creation of applications for sectors such as renewable energy.
I focused on engagement as well as usability issues for browsing a large number of datasets and testing out the API. 
 

- User research (remote)

- Conceptual and interaction design

- Copywriting (marketing, instructional, navitorial)

To see more or discuss possible work let's talk >>

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© 2019 by Susan Stuart,
LightMotif Productions

 

News: I'll be speaking (via livestream) at the Design Thinking for HR conference in San Francisco on December 6.

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Workshop image.